The Results Are In!
Story by Service Coordinator, Lenora Heckel
 

Achieve is committed to providing the highest quality services to the people we support by continuously looking for ways to improve our services and the opportunities available.  

In the past, satisfaction surveys were given to parents and guardian after each annual ISP meeting and while that information was helpful for that specific team, it did not provide SD Achieve the opportunity to look at overall satisfaction of services agency-wide. During the month of June, family members and people supported by Achieve were asked to complete a newly designed satisfaction survey. This survey tool was based on the Personal Outcome Measures and was completed by 34.8% of family members and 77% of people served. The information gleaned from the survey results will be used in the strategic planning for each department as we move forward.

Results from these surveys included both positive and constructive feedback- both of which are imperative for the continued positive growth of Achieve. While none of the results came as a complete surprise, it was helpful to get a better understanding of the extent of the need, especially from the perspective of those we serve and their families.

Areas that Achieve will continue to focus on include increased community involvement, lowering staff turn-over, increased living options that are safe, higher levels of consistent follow-through, low-cost transportation options, and increased understanding of online information for family. Parents and guardians also shared their appreciation and support for their family member’s staff and the dedication shown to achieve dreams.

Thank you to those who participated or assisted someone to take part.  We look forward to your involvement again next year.